1.1 These general terms and conditions (the “General Conditions”) apply when you as a consumer (“you”) place an order with Dirty Linen AB, company registration no 556933-4575 (below “Dirty Linen ”, “we” or “us”) on www.dirtylinen.com and thereto related pages, (the “Site”). The agreement is available in the English language only. Detailed contact information including other information about us is available on our Site.
1.2 Customers younger than 18 years need the approval of their guardian. We reserve the right, in the individual case, to refuse or change your order (e.g. if you have provided incorrect personal data and/or have any record for non-payment of debt).
1.3 We have no liability for products being sold out and reserve the right for any image or typographical errors on the Site, e.g. errors in the product description or technical specification, inaccurate prices and incorrect information regarding stock levels. We are entitled to rectify any such errors and to change or update the information at any time. If the product you want to order is sold out or out of stock you may contact us and we will try to provide you with the product as soon as possible. If the wrong price has been provided for a product that you have ordered, we will notify you accordingly and await your approval of the amended price before we continue with the order process, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a order confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing. Any image details on the Site shall be considered as illustrations only. Such illustrations do not guarantee to reproduce the exact number of products that you receive nor the exact appearance, function or origin of the product. We are not responsible for any information by third parties on the Site.
1.4 We or our licensors own the Site and all its content. The information is protected by intellectual property and marketing legislation among other things. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
2. Contracts and orders
2.1 You must accept these General Conditions in order to place an order on the Site. By accepting these General Conditions, you undertake to comply with the General Conditions in their entirety.
2.2 After placing an order you will receive an e-mail from Dirty Linen acknowledging that we have received your order. However, a purchase agreement is not entered into until we have confirmed your order, in its entirety or partially, in writing and you have received our order confirmation by e-mail. We reserve the right to refuse orders. We encourage you to save the order confirmation for any future contacts with our customer services regarding the order. You may withdraw your order at any time before we have confirmed it. If you withdraw an order, we will refund any payments that you or your pay- or credit card company have made in relation to the order.
3. Customer information etc.
When you place an order through the Site, you will be requested to provide some personal data and to confirm that the information provided is correct and complete. You are responsible for any incorrectly supplied information.
4. Prices, fees and payment
4.1 Prices indicated on the Site apply to orders placed through the Site. All prices indi-cated on the Site are in Swedish kronor (SEK) and include VAT. The prices do not include payment- and shipping fees, which are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, local VAT, customs duty etc.) may apply depending on where you live and local regulations. Such charges cannot be predicted by us and are at your expense and will not be refunded by us.
4.2 You can pay for your purchase with the payment methods specified on the Site. From time to time we may not offer all payment alternatives or change the payment method, if the one you have chosen for any reason does not work at the time of the purchase. Please note that any limitations in payment methods are set forth on the Site.
5. Special offers
From time to time we may provide special offers on the Site that may have more fa-vourable conditions than those provided for in these General Conditions e.g. in relation to payment or extended right of withdrawal. These more favourable conditions will apply only for the duration of the special offer and only for the specific products mentioned. We reserve the right to cancel special offers at any time. Upon termination or withdrawal from a special offer, these General Conditions shall apply without any amendment. Any offers for specific products on the Site are valid only for a limited period and until products are sold out.
6. Shipping and delivery
6.1 Products in stock are normally shipped within the number of working days set forth on the Site. Unless otherwise stated (e.g. in connection with an order for products not in stock) shipping of orders within Sweden will normally be made no later than 2-6 business days after your order has been placed. Delivery of orders to other Nor-dic countries or within the EU may require longer time for shipping. More infor-mation about delivery of products and the conditions for delivery are set forth on the Site.
6.2 The expected delivery time for a product is set forth in the order confirmation, at the check-out and/or on the relevant product page on the Site. If a delivery is delayed we will inform you accordingly and continue to monitor the order. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 days and it is not because of you, you are entitled to cancel the purchase.
6.3 If a package shall be picked up at a specific delivery point, you shall collect it within the time specified in the notification. Normally, packages shall be picked up in person with valid identification and order number. You will receive a delivery notice stating when and where the package shall be picked-up or received which in applicable cases may include a tracking number. The notice is sent by e-mail and/or a text message/SMS. For shipping within the EU, you will receive a notification by mail when the package has arrived containing the tracking number (when applicable) and where the package shall be collected.
6.4 For shipping within Sweden, you will be charged 100 SEK, corresponding to the cost of return shipping, if the package is not collected. For orders within the Nordic countries or within the rest of the EU, you will be charged all shipping charges related to the return shipping if the package is not collected.
7. Right of withdrawal
7.1 When purchasing products on the Site, you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying us accordingly within 14 days of you or your representative receiving the product ordered (the withdrawal period). Such notification should be sent to email@example.com. You must provide your name, address and the article, reason for return and other relevant information, e.g. order number in the message. You may also use the standard form for the right of withdrawal provided by the Swedish Consumer Agency (Sw. Konsumentverket) (http://publikationer.konsumentverket.se/sv/kontrakt-och-mallar/angerblankett.html) but it is not obligatory.
7.2 The right of withdrawal does not apply to any products made to your specification or that otherwise have been given a clear personalized character or any products that have been used. You will receive clear information if you order a product where the right of withdrawal does not apply.
7.3 If you use your right of withdrawal, you must bear the costs for returning the prod-ucts. We may however offer free return for certain products from time to time and will then set this forth on the relevant page for the product on the Site.
7.4 You are responsible for the condition of the product after you received it and during the return shipping. The product must be sent in return well packaged, intact, and undamaged and in its original box and/or packaging. The product shall be returned within 14 days from the date when we received your notification informing us that you want to exercise your right of withdrawal.
7.5 For orders cancelled by using your right of withdrawal, we will issue you with a full refund, including any shipping costs for standard delivery to you. Any additional shipping costs due to you choosing another delivery than our standard delivery are exempted from refund. When you return part of an order, the shipping costs will not be refunded. We are entitled to deduct an amount from the amount to be refunded that corresponds to the diminished value of the product compared to the original value, if and to the extent the loss of value is due to you handling the product other than what is necessary to determine its function or characteristics.
7.6 We will refund the amount as soon as possible, but not later than within 14 days of the date when we received your notification of withdrawal. However, we will delay the refund until we have received the product or you have provided proof that the product has been returned, e.g. by a certificate of delivery. Refunds will be made by the same payment method you chose, unless otherwise agreed.
7.7 If you want to exchange an item due to e.g. wrong size or other reasons, you may return the item you wish to exchange. Contact customer service at
firstname.lastname@example.org as soon as possible after delivery; state your order number, which products you wish to exchange and the reason why. Add in your e-mail, which size and style you wish to replace the returned item with.
7.8 Please send the items you wish to return to the following address:
Att: Dirty Linen AB
136 50 Jordbro
8.1 You are always entitled to lodge complaints for products bought on the Site within three years. The right to lodge a complaint applies to products that are defective ac-cording to applicable consumer protection legislation. If you wish to lodge a com-plaint for any product ordered, you shall contact us at email@example.com as soon as possible after discovering the defect and include a copy of your receipt of your purchase and photos of the defective product. Complaints made within two months from you discovering the defect, will always be considered as having been given in due time.
8.2 We reserve the right to refuse any complaint if the product proves not to be defec-tive in compliance with applicable consumer protection legislation. We will carry the cost for the return freight for any approved complaints.
8.3 We will refund you in compliance with applicable consumer protection legislation once a product, for which a complaint has been lodged that has been approved, is returned. Even though we strive to do so within 30 days from receipt of your com-plaint, it may be delayed depending on the nature of the product. When receiving complaints, we comply with the guidelines provided by the Swedish National Board for Consumer Disputes (see www.arn.se). You will also find relevant information on www.konsumentverket.se.
9. Changes to the General Conditions
We reserve the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Site. Changes will become valid once you have accepted the General Conditions (in connection with a new purchase or while browsing the Site), alternatively 30 days after we have informed you of the changes. However, we recommend that you regularly keep yourself updated on the Site in order to become aware of any changes to the General Conditions.
10. Force Majeure
If and to the extent that either of us fail to perform its obligations under this agree-ment by circumstances beyond reasonable control that could not reasonably have been expected to have taken into account at the time the agreement between us was entered into or to have avoided or overcome the effects of, the failing party shall be released from liability in damages and any other penalties for delay in performing or failure to perform such obligations.
11. Governing law and disputes
11.1 If a dispute should arise between you and us that we have not been able to settle together, as a customer you may apply to the National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden, (”ARN”)). We comply with ARN’s recommendations for the matters they examine.
You can contact ARN on their website or address:
Address: P.O. Box 174, 101 23 Stockholm, Sweden
Furthermore, you may report you matter on the on-line platform of the EU Com-mission: http://ec.europa.eu/odr.
11.2 Any dispute pertaining to the interpretation of application of these General Condi-tions shall, unless otherwise required by mandatory law, be governed by and con-strued in accordance with the laws of Sweden and be exclusively settled by the gen-eral court.
Dirty linen is responsible for processing the personal information you provide to us such as name, address, mobile and telephone number and e-mail address. We will process your personal information in order to manage your purchases, for marketing purposes through electronic communications services and to develop our products and services.
As part of our marketing, we analyze data including personal information, about your purchases and activity on our pages, on social networks, and on our site cookies. For example, we will process your personal information to help you customize the ads and offers you see based on information about your previous browsing in order to develop our products and services. In addition, we and Google may use your personal information to evaluate your use of our site and services related to website activities and internet usage.
Because we use Google Analytics, your personal information will also be disclosed to Google. Due to this, your personal information may be forwarded to, and stored on Google's servers located around the world. Your personal information can thus be managed on a server that is located in a country other than where you live. Google may also transfer your personal information to third parties in cases where required by law or when such third parties treat the information on behalf of Google. Google does not link your IP address with any other personal information that Google may have stored about you.
For example, data we analyze may be your IP address, most recent purchase, payment method and other information you have provided to us as a customer. We may save your personal information up to three years after your customer relationship with us has expired for marketing purposes as set out above. We will see you as a customer during the time you pay off any of your purchases, subscribe to our information, use some of our services on our site or use any of our mobile phone applications. We also see you as a customer for the duration of your warranty period on product (s) that you have purchased from us. By purchasing product (s) from our product range, you agree to such processing of your personal information as noted above. You may cancel your written consent in writing, in writing or in writing, to the address given below.
It is voluntary to provide personal information. If you do not want your personal information to be used for direct marketing, please call us at 08-703 07 70, email us at firstname.lastname@example.org or write to dirty linen AB Skogsövägen 22, 133 33 Saltsjöbaden, and notify us this. As a customer, you may, upon written request to us at the above address, obtain information about the personal data we have recorded about you and how these data are used. You also have the right to request that we correct or remove incorrect information about you.
Cookies are used on the site (www.dirtylinen.com), in order to improve your browsing experience of the site. The cookie identifies your computer and allows the site to remember your personal settings.
Cookies identifies your computer and allows the site to recall your personal settings. You browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit.
These Conditions were established by Dirty Linen on 2018-05-